Terms of service

ARVENEL & CO. — Terms of Service

Last updated: October 2026

Welcome to ARVENEL & CO.

These Terms of Service govern your use of our website, https://arvenel.co, and any purchases made through our online store.

By accessing our website or placing an order with us, you agree to these Terms of Service.

1. About ARVENEL & CO.

ARVENEL & CO. is an online menswear store offering clothing and related products through https://arvenel.co.

For customer service enquiries, please contact:

Email: clientcare@arvenel.co

2. Eligibility to Use Our Store

By using this website or placing an order, you confirm that you are legally capable of entering into a binding contract under the laws applicable to you.

You must provide accurate, complete and up-to-date information when placing an order.

3. Products and Product Information

We make reasonable efforts to display our products, colours, materials, sizing and descriptions as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings and lighting.

Measurements and sizing information are provided as guidance. Please refer to our Size Guide before placing an order.

We reserve the right to update product descriptions, prices, availability or other information where necessary.

4. Prices

All prices displayed on our website are shown in the currency selected or displayed for your market.

Where applicable, taxes may be included in the displayed price or calculated according to the destination and applicable law.

Any shipping charges or additional costs that apply to your order will be shown before you complete checkout.

5. Orders

Submitting an order does not automatically mean that we have accepted it.

After you place an order, you may receive an order confirmation email acknowledging receipt of your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Pricing or product information contains an obvious error
• Payment cannot be authorised
• We reasonably suspect fraud or misuse
• We are unable to deliver to the address provided

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Payment

Payment must be made using one of the payment methods offered at checkout.

You are responsible for ensuring that the payment information you provide is accurate and that you are authorised to use the selected payment method.

All payments are subject to authorisation by the relevant payment provider.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes shown on our website or at checkout.

Delivery times are estimates unless expressly stated otherwise.

Where applicable consumer law requires delivery within a specific period, your statutory rights remain unaffected.

Please ensure that your shipping address is complete and accurate before placing an order.

We are not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are governed by our Returns & Refund Policy.

For customers who are protected by European Union consumer law, the statutory right to withdraw from an online purchase within 14 days remains unaffected.

Please review our Returns & Refund Policy before placing an order.

9. Faulty or Non-Conforming Goods

Nothing in these Terms limits your statutory rights if a product is defective, damaged, unsafe or not as described.

Where applicable, consumers may be entitled to remedies such as repair, replacement, price reduction or refund under mandatory consumer law.

10. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products or change availability at any time.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, issue a refund.

11. Promotions and Discount Codes

Promotional offers, discount codes and special pricing may be subject to additional terms.

Unless otherwise stated:

• Discounts cannot be exchanged for cash
• Discount codes may not be combined
• Promotional offers may be limited in duration or quantity
• We may withdraw or amend a promotion where reasonably necessary

Any mandatory consumer rights remain unaffected.

12. Intellectual Property

All content on this website, including text, branding, logos, graphics, photographs, product images, layout and design, is owned by or licensed to ARVENEL & CO., unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or commercially exploit our content without prior written permission, except where permitted by law.

13. Acceptable Use

You must not use our website:

• For unlawful or fraudulent purposes
• To interfere with the operation or security of the website
• To transmit malicious code or harmful software
• To attempt unauthorised access to our systems
• To infringe the intellectual property or other rights of another person

We may restrict access to the website where reasonably necessary to protect our store, customers or systems.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping providers, social media platforms and other service providers.

Third-party websites and services are governed by their own terms and policies.

We are not responsible for third-party content or services except where liability cannot lawfully be excluded.

15. Website Availability

We aim to keep our website available and operating correctly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or update parts of the website for maintenance, security or operational reasons.

16. Limitation of Liability

To the fullest extent permitted by applicable law, ARVENEL & CO. will not be liable for indirect or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory liability or consumer rights that cannot be excluded under applicable law.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal data.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on our website at the time of your purchase will apply to that purchase, subject to any mandatory rights under applicable law.

The latest version will always be available on this page.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

20. Mandatory Consumer Rights

Nothing in these Terms is intended to exclude, restrict or reduce any consumer rights that cannot legally be excluded or limited.

If local consumer law gives you greater protection than these Terms, that law will apply.

21. Contact

If you have any questions about these Terms of Service, please contact:

ARVENEL & CO.
Email: clientcare@arvenel.co
Website: https://arvenel.co