Politique d’expédition

ARVENEL & CO. — Shipping Policy

Last updated: October 2026

At ARVENEL & CO., we aim to provide a reliable and transparent delivery experience for every order.

1. Shipping Destinations

We currently ship to selected European destinations.

Available shipping destinations will be shown at checkout. If your country or region is not available during checkout, we are currently unable to ship there.

2. Complimentary Shipping

Complimentary standard shipping is available on eligible orders over €100.

Eligibility may depend on the destination and order value shown at checkout.

Any applicable shipping charge will always be displayed before you complete your purchase.

3. Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

Processing times may vary during weekends, public holidays, promotional periods or periods of unusually high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.

4. Delivery Times

Estimated delivery times will be displayed at checkout where available.

Delivery estimates begin after the order has been dispatched and are provided as guidance only.

Actual delivery times may vary depending on:

• Destination country or region
• Local carrier operations
• Public holidays
• Weather conditions
• Customs processing where applicable
• Other circumstances outside our reasonable control

We will always make reasonable efforts to ensure that your order reaches you within the expected delivery period.

5. Tracking

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow some time for tracking information to become active after receiving the shipping confirmation.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an error after placing your order, contact us as soon as possible at:

clientcare@arvenel.co

We will try to assist before the order is dispatched, but we cannot guarantee that shipping details can be changed once an order has entered processing or has been handed to the carrier.

7. Failed or Undeliverable Deliveries

If a parcel cannot be delivered because of an incorrect or incomplete address, repeated failed delivery attempts, or failure to collect the parcel, it may be returned to us.

If your parcel is returned to us, please contact our Customer Care team so that we can discuss the available options.

Any additional shipping costs may apply where permitted by applicable law and where the failed delivery was caused by incorrect information supplied by the customer.

8. Lost or Delayed Parcels

If your tracking information has not updated for an unusual period or you believe your parcel may be lost, please contact us at:

clientcare@arvenel.co

Please include your order number.

We will review the shipment information and, where appropriate, contact the carrier to investigate.

9. Damaged Parcels

If your parcel arrives visibly damaged, please photograph the outer packaging and the affected item as soon as possible.

clientcare@arvenel.co

Please include your order number and photographs where possible so that we can assist you.

10. Customs, Duties and Taxes

Depending on the destination and applicable local rules, taxes, customs duties or import charges may apply.

Where such charges are collected during checkout, they will be shown before payment.

Where charges are imposed directly by local customs or other authorities and are not collected by us at checkout, responsibility for those charges will be determined in accordance with applicable law.

11. Delivery Delays

Occasionally, delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs procedures, strikes or other operational disruptions.

Where we become aware of a significant delay, we will make reasonable efforts to keep you informed.

Nothing in this policy limits any mandatory rights you may have under applicable consumer law.

12. Returns

Shipping and delivery are separate from returns.

For information about returning an order, please review our Returns & Refund Policy.

13. Contact

If you have any questions regarding delivery or your order, please contact:

ARVENEL & CO.
Email: clientcare@arvenel.co
Website: https://arvenel.co