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ARVENEL & CO. — Returns & Refund Policy

Last updated: October 2026

At ARVENEL & CO., we want you to feel confident in every purchase. If your order is not quite right, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Return Policy

You may notify us that you wish to return your order within 14 days from the date you, or a third party designated by you, receive the goods.

You do not need to provide a reason for exercising your right of withdrawal.

To help us process your return efficiently, please contact us first at:

clientcare@arvenel.co

Please include your order number and the item or items you wish to return.

Once your return request has been received, we will provide you with the appropriate return instructions and return address.

Return Condition

You may inspect and try on an item in the same way you reasonably would in a physical store.

Returned items should, where possible, be:

• Unwashed
• Unaltered
• With original tags and packaging
• Free from damage, stains, strong fragrance or other signs of use beyond what is reasonably necessary to inspect the item

Where an item has been handled beyond what is necessary to establish its nature, characteristics and fit, we may make an appropriate deduction for any resulting loss in value, where permitted by applicable law.

Returning Your Order

After notifying us of your decision to withdraw, you should send the goods back without undue delay and no later than 14 days after notifying us.

Unless the item is defective, damaged, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning the goods.

We strongly recommend using a tracked shipping service and retaining proof of postage until your refund has been completed.

Please do not return items without first contacting us, as we need to provide the correct return instructions and return address.

Refunds

If you exercise your right of withdrawal, we will refund payments due to you in accordance with applicable consumer law.

Where required by law, this includes the cost of our standard delivery option. Any additional delivery cost resulting from choosing a more expensive delivery method, such as express shipping, is not refundable unless required by applicable law.

Refunds will be made to the original payment method.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first.

Once processed by us, additional time may be required for the refund to appear in your account depending on your bank or payment provider.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:

clientcare@arvenel.co

Please include your order number and clear photographs of the issue where possible.

Where the item is confirmed to be defective, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law, without charging you the return costs associated with resolving the issue.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, colour or style, please return the original item in accordance with this policy and place a new order.

Exceptions

The statutory right of withdrawal may not apply to certain categories of goods where permitted by law, including:

• Goods made to your specifications or clearly personalised
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed

These exceptions do not affect your legal rights where goods are defective, damaged or not as described.

Faulty Goods and Statutory Rights

This Returns & Refund Policy does not limit your statutory consumer rights.

For customers protected by European Union consumer law, new goods are generally covered by a minimum two-year legal guarantee where they are faulty or do not conform to the contract. Depending on the circumstances, remedies may include repair, replacement, a price reduction or refund. :chatgpt-content-reference{index="1"}

Contact

If you have any questions about returns or refunds, please contact us:

ARVENEL & CO.
Email: clientcare@arvenel.co
Website: https://arvenel.co