30 Days
Return your items within 30 days of delivery.
RETURNS & EXCHANGES
A Simpler
Way Back
Because the right choice should feel effortless.
PEACE
OF MIND
ALWAYS
BELONGS
□30-DAY RETURNS
Change your mind, no problem
◇SIMPLE PROCESS
Easy online returns
⇄EXCHANGES AVAILABLE
Find your perfect fit
♢SECURE & REFUNDED
Once we receive your return
Our Returns Policy
We want you to be completely satisfied with your purchase. If for any reason it’s not quite right, you can return your items within 30 days of receiving your order for a refund or an exchange.
In Original Condition
Items must be unworn, unwashed and in their original packaging with all tags attached.
Refund Method
Refunds will be issued to your original payment method once we receive and inspect your return.
Exchanges
Need a different size or colour? Select “Exchange” instead of a refund.
How to Return an Item
1
Start Your Return
Log in to your account and select the order you wish to return.
2
Print Your Label
Download and print your return label.
3
Send It Back
Pack securely and drop it at the specified carrier location.
4
Receive Your Refund
We process your refund within 5–7 business days after inspection.
⌖
Return Address
ARVENEL & CO. Returns
c/o Logistics Partner
Rheinstraße 12
65760 Eschborn
Germany
▱
Return Shipping
For customers in Europe, we provide a prepaid return label. The return shipping cost will be deducted from your refund, unless the item is damaged or incorrect.
VIEW FULL POLICY →☏
Need Help?
Our customer care team is here to help. If you have any questions about returns or exchanges, please get in touch.
CONTACT US →Frequently Asked Questions
How long do I have to return an item?
Items can be returned within 30 days of delivery.
Items on sale be returned?
Sale items follow the same policy unless otherwise noted.
Can I exchange an item for a different size or colour?
Yes. Start a return and choose “Exchange”.
What if my item arrives damaged or faulty?
Contact us with your order number and photos.
Do I need to pay for return shipping?
European returns use a prepaid label; the cost is deducted from the refund.
Can I return a gift?
Gift returns are possible when condition requirements are met.
How long does it take to receive my refund?
Refunds are normally processed within 5–7 business days.
How will I know my return has been processed?
We will email you when your refund or exchange is complete.